All Departments
Administration & Business Support, Customer Services, Early Careers (Graduates & Apprentices)
Advertising Salary
£23,080 - £23,817
Vacancy Type
Fixed Term Contract
Contract type
Full time

About The Role

Role: Customer Service Apprentice
Location: Chorley & Leyland
Contract: Full time / Fixed Term (2 year apprenticeship)
Salary£23,080 - £23,817
Closing Date: 30 November 2025

Make a difference!

Our Customer Services Apprenticeship isn’t just for those starting out, it’s designed for anyone looking to build confidence, learn new skills, and open doors to fresh opportunities.

Whether you’re ready for a career change or want to strengthen your experience, this apprenticeship gives you practical training, nationally recognised qualifications, and the chance to make a real difference in your community (all while you’re earning a great salary)!

 
Throughout this apprenticeship, you’ll learn skills to be customer focused and forward thinking whilst completing either a City & Guilds Customer Services Apprenticeship or IRRV Revenues and Welfare Benefits Practitioner Apprenticeship. 

What you’ll be getting up to

  • You’ll be delivering quality services and making a difference to our communities.
  • You’ll be responding to all types of customer contact including phone and face-to-face as well as supporting other digital contact from our residents.
  • Completing an Apprenticeship qualification and gaining experience in a busy customer service environment.
  • Gaining experience in specialist areas including Revenues and Benefits.

Who we’re looking for

  • We’re looking for someone who has an interest in local government, always aims to deliver excellent customer standards, and wants to gain skills to support and make a difference to our communities
  • You’ll understand how technology and digital services can help provide excellent customer service as well as good IT skills
  • You’ll also be able to communicate effectively, work under pressure and use initiative to organise and prioritise your own workload 

 Additional information

This role requires a basic DBS check (applied and paid for by the Council on offer).
Interviews are planned for week commencing 8 December 2025. 

About Us

Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live, work and visit. 

Working Together

We share a number of our services with South Ribble Borough Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.

Additional information

Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date. 

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.

We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.

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