Select Move Administrator

• Managing Select Move applications from start to finish, making sure they are assessed accurately and without delay.
• Reviewing evidence and making decisions on housing applications in line with policy.
• Speaking to customers every day, by phone, email and face to face, helping them understand their options.
• Attending drop-in sessions as and when required where residents can get advice and guidance.
• Working with people who may be vulnerable or under pressure and handling those situations with care and professionalism.
• Keeping records up to date and making sure information is clear and accurate.
• Supporting wider teamwork, including responding to enquiries from councillors and MPs when needed.

We’re looking for someone who enjoys working with people, takes pride in doing a good job, and is keen to make a real difference.

You’ll bring a positive, can-do approach and be someone who is comfortable working in busy frontline service, your mindset, work ethic, and how you interact with people are what will make the difference.

• Experience and confidence in dealing with customers, including situations where people may be anxious or frustrated, while maintaining professionalism at all times
  
• The ability to follow guidance and procedures, with a proactive approach and a focus on continuous improvement.
  
• Strong organisational skills, with the ability to manage a busy workload without losing attention to detail.
  
• Clear and natural communication skills, with the ability to engage with people from a wide range of backgrounds.
  
• Confidence in handling sensitive conversations and staying calm and professional under pressure.
  
• Willingness to learn and quickly take on new information.
  
• Comfortable using systems and maintaining accurate, up to date records