All Departments
Arts, Heritage & Museums
Advertising Salary
£31,537 - £33,699
Vacancy Type
Permanent
Contract type
Full time

About The Role

Role: Visitor Experience and Engagement Officer
Location: Astley Hall and across Chorley and South Ribble
ContractFull time (36.25 hours per week) / Permanent
Salary: £31,537 - £33,699
Closing Date: 5 July 2026
We’re looking for a passionate and people-focused individual to help shape outstanding visitor experiences across Chorley and South Ribble’s cultural and heritage venues. 
 
As our Visitor Experience & Engagement Officer, you’ll play a key role in bringing our sites to life – creating welcoming, inclusive and engaging experiences for residents and visitors alike. If you’re enthusiastic about culture, communities and delivering great customer experiences, we’d love to hear from you.
 
What you’ll be getting up to
  • Delivering engaging and inclusive visitor experiences across our heritage sites
  • Developing tours and public engagement activities
  • Gathering visitor feedback and contributing to improving our services
  • Working with our communications and marketing team to drive visitor numbers
  • Supporting volunteer recruitment, training and engagement
  • Working with community groups and partners to increase participation
  • Acting as Duty Manager at our sites as required
  • Working flexibly across our sites
Who we’re looking for
We're seeking someone who is: 
  • Passionate about providing an excellent service for our visitors
  • A confident communicator with excellent customer service skills
  • Experienced in working with the public
  • A team player who thrives by working with others
  • Solutions focused
  • Enthusiastic about the cultural offer of our assets and boroughs
Our Benefits
  • 25 days annual leave plus bank holidays (and Christmas shutdown)
  • Hybrid/agile working from day one
  • Local Government pension
  • Healthcare Cash Plan for cash back on health treatments 
  • Cashback website access for savings on brands you love
  • Volunteering days
  • Free parking
Many of our colleagues work flexibly for us. We’re always open to conversations around different working arrangements. If you’re interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the “Contact Us” form on our careers website.

About Us

At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They’re at the heart of everything we do and are crucial to the delivery of excellent services. 
 
Working Together
 
We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.
 
Additional information

Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date. 

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.

We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.

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